Black Hills and every one of their personnel was really great to work with. I live in a more rural area. Previous companies would only come out on certain days but Black Hills had an appointment for me in the next business day. I had an older HVAC system, Ryan came out and took a look at everything. He did his best for us to find an option to repair my HVAC and not to suggest a replacement. At the end of the day I knew the system needed replacing. They sent out Jeff the next day to tell us about the HVAC systems that we could choose from and went over each option in depth, ensuring that my wife and I were comfortable with the system we were choosing. Two days later the instal team was here. The instal team, Theron, Skyler, and Jake were extremely efficient and very professional. With the new system came Black Hills Comfort Pass. This includes multiple inspections of the HVAC throughout the year as well as electrical, plumbing, and crawlspace inspections. This company is able to provide piece of mind in all aspects of the major systems when owning a home. I truly appreciate the expertise and honesty this company provides. Thanks so much! Looking forward to working with your company more in the future.

Google Review

Submitted by Robert Pittman on Thursday, Jul 11, 2024

5 Star Testimonial by Robert Pittman

Overall

Dear Black Hills,

I am writing to express my sincere appreciation for the outstanding customer service provided by your employee, Terry Jackson. Today, Terry demonstrated exceptional professionalism and technical expertise in diagnosing and temporarily fixing the issue with our air conditioning unit.

His prompt response and effective solution have significantly improved our living conditions, as we were previously struggling with the intense heat due to the malfunctioning AC. We are extremely grateful for his efforts and are now comfortably waiting for the necessary parts to arrive for the final repair.

Terry's dedication to his work and commitment to customer satisfaction are commendable. His service has not only resolved our immediate issue but also reinforced our trust in Black Hills. We look forward to continuing our relationship with your company.

Thank you once again for the excellent service.

Best Regards,
Rob

Google Review

Submitted by James Robinson on Tuesday, Jul 09, 2024

5 Star Testimonial by James Robinson

Overall

I like leaving reviews so people know if the customer service is good or not. Let me say these guys were awesome. No pressure sales at all. I got an estimate and our sales person Jason was awesome and very knowledgeable, caring and kind. After looking at the price we decided to go with Black Hills. And we are definitely not sorry with our choice, the crew was on time, extremely professional, knowledgeable and worked very hard. They completely cleaned up after themselves and got our new AC up and running. We are extremely happy with their service. We highly recommend them to anyone who needs a heater/air conditioner installed or serviced.

Google Review

Submitted by Alene Stewart on Tuesday, Jul 09, 2024

5 Star Testimonial by Alene Stewart

Overall

The response was very quick with Brian being out the same day. He was thorough and explained my repair options. I was given three options for service and was not pressured in which one to take. Brian and the person who made my appointment were courteous and pleasant. I was provided with follow up emails and text messages to confirm my appointment, and received a telephone call when Brian was on the way to my house.

Google Review

Submitted by Zack Hyneman on Tuesday, Jul 02, 2024

5 Star Testimonial by Zack Hyneman

Overall

Amazing experience with Black Hills. A neighbor recommended them for servicing the furnace of our new home. Sara's inspection and explanation was so thorough and understandable, we knew we had found a maintenance partner for life in Black Hills. Now, we've got our furnace working, the water heater scheduled, thinking ahead to water softener service, and even referred my mum to them. To BH: Keep up the great work! To anyone reading this thinking about what company to trust your home with: you found them.

Additional shout-outs to Jacob and Joe on the expert installation, and David for running us through the options and for always being easy to reach and chat with!

Google Review

Submitted by Brian Hardie on Saturday, Jun 15, 2024

5 Star Testimonial by Brian Hardie

Overall

From the very beginning of dealing with Rachel on purchasing my system to the final installation the whole experience was very pleasant.
I had an old electric furnace replaced with a heat pump system. The installers showed up with in one hour of me receiving a text they were on their way. They introduced themselves and went right to work. There was an issue with being able to install the system where we had originally planned. They offered several options. Once agreed upon, they went right to work. They spent 11+ hours completing the job. I should add I have a split level home which made it more difficult to do. Once done they showed me what had been done, made sure I understood how to operate it and made sure they cleaned up everything before they left. The technicians did a fantastic job, were very knowledgeable and I would highly recommend Black Hills to anyone. If I could give more than 5 stars to the install technicians I would.

Brian H
Shelton WA

Google Review

Submitted by Mary Noland on Tuesday, Jun 11, 2024

5 Star Testimonial by Mary Noland

Overall

Super nice guy did the duct cleaning which was quite a big job. He was very informative along the way. And showed before and after pictures. I was very happy with the results! And would recommend them to anyone I know! I also needed plumbing work done on a older mobile home and I got the same awesome customer service and quality work! Just a overall great experience!

Google Review

Submitted by Mr E. Man on Thursday, Jun 06, 2024

5 Star Testimonial by Mr E. Man

Overall

From my initial service experience to the installation team and ending with the crew that cleaned out my ductwork, Black Hills was spot on in performance and knowledge of the work that they are performing. I feel that they are very knowledgeable about the services that they perform, are well trained individuals and you will end up being very happy inviting them into your home for their services.

Google Review

Submitted by Michael Reynolds on Friday, May 03, 2024

5 Star Testimonial by Michael Reynolds

Overall

I don't usually leave reviews but since the professionalism and customer relations we exceptional I was compelled to note the experience. From start to finish the personnel we worked with went above and beyond. Gregg showed up promptly as scheduled. He walked us through our options giving informative detail and personal relations. Next day we had install of our new product. Aaron and Terran and the electrician were amazing. They all showed professionalism, respect of our property, great communication throughout the process and some fantastic conversation. We are in love with our new heating and air conditioning. We highly recommend.

Google Review

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