For us, we had the misfortune of several major appliances going out in about a year and a half. We bought a refrigerator, freezer and a dishwasher. The sales staff was good and the delivery guys are outstanding being cautious to bring things in and out, and getting everything set up. Our problems started recently when we developed issues with our stove and the dishwasher stopped working. Our stove was going out so we called Cost Plus to see what they had in gas stoves. They were to call us back, but never did so we ordered our gas stove from Menards, who did a fantastic job ordering and scheduling for us. Then our dishwasher went out after only three months. I called the Cost Plus service department on a Monday and the lady said they had an opening on Wednesday. A time was set and on Wednesday about a half hour after the appointed time I called to ask where the repair man was and was told our appointment was next Wednesday. Next Wednesday rolls around and the repair man arrives to tell us our motor is bad, but he isn’t surprised because they have had problems in the past with these models. There is a 21 day waiting period, but already knew they didn’t have parts, but he would check and get back to us the following day and suggested we call the company ourselves to maybe get it expedited since it was only 3 months old. Again we didn’t hear back from anyone. On Monday I called the service department to see why we didn’t hear from the repairman and to get a phone number for the company. The lady started going off saying no one told her she was supposed to call us and there was no need for us to call the company because it wasn’t going to do any good. I told her this was just what the repairman told us to do. She finally gave us the number but never did anyone apologize for the inconvenience and miscommunication that was caused. I decided to report all of this to the Cost Plus management. I called gave a quick summary of what had happened and was advised I would need to speak to the owner Nick, who was out of the office and would call the following day. After another day passed and the owner never called, I called again to ask to speak to him and was told they would text him to call right away since he was traveling to Cody. As of today, a week later, we still have not heard from Nick. We want to support local businesses, but how do you do that when they don’t seem to care? Menards gave us excellent customer service, followed up with us and did a fantastic job with the delivery. Cost Plus is fine unless you have problems and then it is as if they don’t want anything to do with you.

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Submitted by Brad Schmidt on Saturday, Jan 07, 2023

5 Star Testimonial by Brad Schmidt

Overall

If you are looking for new appliances, or cabinetry, and want an honest, thorough and helpful experience, COST PLUS IS YOUR PLACE!!

The wife and I needed all new appliances for a home we were building. With Nicks guidance, we picked out the perfect appliances for our budget and esthetic taste. He took his time, showed us all possible options, and was very honest and neutral.

I’ve worked in sales for years, and run an out of state home improvement company, so I’m very hard to please . I can honestly say this was the best experience I’ve had in any sales situation. Nick GENUINELY LOVES WHAT HE DOES and wants to find the best possible solution for your needs. No strong armed sales games. He takes his time and makes sure you the customer are happy.

We recently had our new refrigerator installed and the delivery/instal guys were on time, friendly and clean.

If I could give him and Cost Plus 6 stars I would. If you need appliance or cabinetry stop in….you won’t regret it.

Thanks Nick!!

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Submitted by Theresa Heinrich on Friday, Oct 14, 2022

5 Star Testimonial by Theresa Heinrich

Overall

Better late than never! I will begin by saying that when you walk through the doors, you will see a very clean and organized business. Staff is very friendly and ready to help in any way they can. You will also be greeted by the “owner”. Riot. I got new kitchen appliances from here, Nick was very helpful, very knowledgeable in each make and model. Went through all the pros and cons of each one. Answered all our questions, (even though some were probably asked more than once,) He probably spent more than an hour with us and never seemed in a hurry. Now for the guys who delivered and set up. Justin and Nick (different Nick) Just as friendly and knowledgeable about what they are doing. As they were installing appliances, they were showing me what certain items were and how to care for them. when to call Clinton if something seems off. Those two guys work very well together, they help each other out if one’s not sure about something. I had to leave while they were finishing up, they cleaned up and made sure the doors were closed when they left. Did I trust them when I left, you bet I did. So would I recommend CostPlus? In a heart beat. One last thing, have a milk bone with you.

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Submitted by B J Ewing on Friday, May 20, 2022

5 Star Testimonial by B J Ewing

Overall

The staff at Cost Plus saved me $1,500. I had a 10 year old KitchenAid dishwasher that wouldn't drain. I figured the pump was bad so I went in to buy a new one. They showed me a few nice dishwashers. Then they asked a few simple questions and determined it was an easy fix. Rather than trying to sell me a new one they gave a me a few things to try at home and it began working again. They could have made a sale but rather provided exemplary customer service. Now, when I or anyone in my family needs a new appliance, cabinets, etc. COST PLUS is where we are going. Kuddos, gentlemen.

Google Review

Submitted by Ralph Johnson on Friday, Apr 15, 2022

1 Star Testimonial by Ralph Johnson

Overall

Bought a Speed Queen washer from them in April 3 years ago. After about a month of use we were experiencing start problems. Their service man has replaced the lid switch 3 times over the last 2 years. We still have the same problem. No communication. I've been to the store multiple times and no follow up with me. Terrible service.

Google Review

Submitted by A Dad And His Son on Thursday, Mar 12, 2020

4 Star Testimonial by A Dad and his Son

Overall

Update: despite initial confusion the owner came out personally and made it right. I was not pleased at first but as a business man I appreciate the work to make it right with the customer. I will use them again.

Paid $90 for a service diagnostic. The technician discovered 2 parts that needed to be replaced. After 2 weeks I called into the shop to get an expected date on the parts. I was told only the person who could find the tracking number was the tech. On the third day of calling I was told the part was en route from Denver and their would be freight even though the part had not been ordered 2 weeks ago.
I was told that his boss was busy and the person on the phone just sells new appliances and couldn't help me. I cancelled my order and will be placing the parts on order today online. Very poor customer service.

Google Review

Submitted by Monica Baxter on Saturday, May 04, 2019

5 Star Testimonial by Monica Baxter

Overall

I purchased some appliances recently and wanted to let you and your staff know how happy my husband and I were with our purchases! Time was spent with me helping me see what I was looking for until I could make a decision. I never felt rushed. Also, the two delivery men were extremely polite and efficient, helping us understand each appliance. We couldn't have had a better experience! Thank you all so much!

Google Review

Submitted by Donna LePage on Tuesday, Jan 29, 2019

5 Star Testimonial by Donna LePage

Overall

Low pressure salesman, which was nice. Very friendly staff and extremely helpful. Prices comparable to the "big box stores" and much better customer service. Purchased a new refrigerator yesterday (old one died) and it was delivered this morning. The delivery/installation guys were very friendly and knowledgeable as well. Great experience from start to finish.

Google Review

Submitted by Thekreal on Saturday, Dec 29, 2018

4 Star Testimonial by thekreal

Overall

Really neat place hidden away in Casper. The inside is beautiful! Not sure if they accept Bitcoin yet but hopefully soon!

Google Review

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