Submitted
by Kelsi Warner on 03/20/2017
1 Star Testimonial by Kelsi Warner
This is what our brand new stairs look like after having them deliver a fridge we bought. When we beg to have them replaced, the Assistant General Manager Jim told us no and ended the conversation. So, we are stuck with replacing a THOUSAND dollars worth of flooring. Save yourself from all of this, and go with a different store.
Make the drive to Gillette, the employees are way nicer there and much better prices! We dealt with 5 different people in Casper, they were all very rude, acted like we were bothering them and couldn't give us answers. Very disappointing!
Submitted by Donna Gill on 05/20/2024
Purchased lights online. At least 2 of them were on backorder. Went to Menards to cancel the order, get a refund, and purchase different lights. Went to customer service and had contact with 2 people. One of them said I needed to go all the way to pickup at the back of the store. The guy there started to process my request, but he said he didn't know how to handle it. He sent me to another person who didn't know exactly how to do it but said they should have helped me at customer service. He stopped another employee who escorted me back to customer service, where the same person I saw in the first place processed my refund. REALLY??? Seems ridiculous to get all that runaround. I'll think twice about ever ordering online again?
Submitted by Donnace Moody on 04/25/2024
Jeremy, in the cabinets department, is a true professional. He is very knowledgeable about all of their cabinetry, about what will work and what won't work, about using the computer program to design kitchens, and every other aspect of buying and installing cabinets. He is very friendly and personable. Menard's has a true jewel of an employee in him.
Submitted by Brian Richardson on 02/19/2024
Great customer service from Levi! Excellent communication and effort to get missing parts for metal roofing found and shipped out. Very positive experience vs other construction big box stores. Wish Menards would expand further west!
Submitted by Jake Bradshaw on 12/11/2023
Menards is really great, because you can get almost anything here, from hardware, tools and lumber to greeting cards and gifts, furniture, dishes, and even many groceries. Their hours recently changed and they are still great.... However, this was disappointing to learn upon arriving at 9:05 pm ( 55 minutes before closing ), only to discover they now close an hour earlier - at 9... ? Guess I need to remember ALL the parts instead of going back at 9 pm for longer screws LOL ?♀️
Submitted by S. M. on 11/17/2023
We love Menard's. The prices and quality are much better than other similar stores. We recently bought stair stringers here and there were priced at about $40 a piece, whereas they were over $100 at Home Depot for the exact same thing.
Submitted by Kristin on 06/30/2023
We had a very time consuming challenging situation trying to order something we really needed. Andrew at the building materials desk was incredibly knowledgeable and helpful getting us what we needed. This has been our experience with him several times. He consistently provides outstanding customer service. Thank you Andrew!!
Submitted by Danette K on 03/18/2023
They provided me amazing service and were very friendly. I purchased a few items from them as my usual store was out of stock of some of my items. The staff was so much kinder, very respectful, very helpful. I can't rave enough! I'll be returning to this location for my home needs from now on. Their staff and store far outweigh how I was treated and what I received at their competitor just down the road.
Submitted by K B on 03/04/2022
