Make the drive to Gillette, the employees are way nicer there and much better prices! We dealt with 5 different people in Casper, they were all very rude, acted like we were bothering them and couldn't give us answers. Very disappointing!

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Submitted by Donnace Moody on Thursday, Apr 25, 2024

3 Star Testimonial by Donnace Moody

Overall

Purchased lights online. At least 2 of them were on backorder. Went to Menards to cancel the order, get a refund, and purchase different lights. Went to customer service and had contact with 2 people. One of them said I needed to go all the way to pickup at the back of the store. The guy there started to process my request, but he said he didn't know how to handle it. He sent me to another person who didn't know exactly how to do it but said they should have helped me at customer service. He stopped another employee who escorted me back to customer service, where the same person I saw in the first place processed my refund. REALLY??? Seems ridiculous to get all that runaround. I'll think twice about ever ordering online again?

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Submitted by Brian Richardson on Monday, Feb 19, 2024

5 Star Testimonial by Brian Richardson

Overall

Jeremy, in the cabinets department, is a true professional. He is very knowledgeable about all of their cabinetry, about what will work and what won't work, about using the computer program to design kitchens, and every other aspect of buying and installing cabinets. He is very friendly and personable. Menard's has a true jewel of an employee in him.

Google Review

Submitted by Jake Bradshaw on Monday, Dec 11, 2023

5 Star Testimonial by Jake Bradshaw

Overall

Great customer service from Levi! Excellent communication and effort to get missing parts for metal roofing found and shipped out. Very positive experience vs other construction big box stores. Wish Menards would expand further west!

Google Review

Submitted by S. M. on Friday, Nov 17, 2023

5 Star Testimonial by S. M.

Overall

Menards is really great, because you can get almost anything here, from hardware, tools and lumber to greeting cards and gifts, furniture, dishes, and even many groceries. Their hours recently changed and they are still great.... However, this was disappointing to learn upon arriving at 9:05 pm ( 55 minutes before closing ), only to discover they now close an hour earlier - at 9... ? Guess I need to remember ALL the parts instead of going back at 9 pm for longer screws LOL ?‍♀️

Google Review

Submitted by Kristin on Friday, Jun 30, 2023

5 Star Testimonial by Kristin

Overall

We love Menard's. The prices and quality are much better than other similar stores. We recently bought stair stringers here and there were priced at about $40 a piece, whereas they were over $100 at Home Depot for the exact same thing.

Google Review

Submitted by Danette K on Saturday, Mar 18, 2023

5 Star Testimonial by Danette K

Overall

We had a very time consuming challenging situation trying to order something we really needed. Andrew at the building materials desk was incredibly knowledgeable and helpful getting us what we needed. This has been our experience with him several times. He consistently provides outstanding customer service. Thank you Andrew!!

Google Review

Submitted by K B on Friday, Mar 04, 2022

5 Star Testimonial by K B

Overall

They provided me amazing service and were very friendly. I purchased a few items from them as my usual store was out of stock of some of my items. The staff was so much kinder, very respectful, very helpful. I can't rave enough! I'll be returning to this location for my home needs from now on. Their staff and store far outweigh how I was treated and what I received at their competitor just down the road.

Google Review

Submitted by Kelsi Warner on Monday, Mar 20, 2017

1 Star Testimonial by Kelsi Warner

Overall

This is what our brand new stairs look like after having them deliver a fridge we bought. When we beg to have them replaced, the Assistant General Manager Jim told us no and ended the conversation. So, we are stuck with replacing a THOUSAND dollars worth of flooring. Save yourself from all of this, and go with a different store.

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