We were at the store last Saturday looking for a new bathroom faucet replacement. Kwai (apologies if I spelled your name wrong) was exceptional. He patiently listened to our needs and took the time to review every product's manual, to make sure the spec would fit our sink. He even went out of his way to arrange a product from another location for us.

We ended up ordering online from Splashes. I wanted to apologize to Kwai for jumping hoops for us. He is professional, knowledgable and customer centric. Kwai would serve well in management.

Google Review

Submitted by Q Ly on Friday, May 03, 2024

5 Star Testimonial by Q Ly

Overall

My wife and I came in with a budget in mind yet we liked all the high end stuff that would've blown the budget. Chriscel helped us find the equivalent items that fit our budget. Her knowledge of not only the product but of the details that only a plumber would know helped save us a ton of time. We would definitely recommend her to all of our friends and family.

Google Review

Submitted by Dan C on Monday, Mar 04, 2024

5 Star Testimonial by Dan C

Overall

Loved our experience. Mariya was extremely knowledgeable and helpful with our purchases. Would recommend to any friend looking for quality product.

Google Review

Submitted by Marion Drakos on Sunday, Mar 03, 2024

2 Star Testimonial by Marion Drakos

Overall

Called the Vancouver Splashes - asked if they had a specific faucet in stock, providing the part number from the Splashes website
"so you want the part?"
No - I need the faucet
Staff "yeah we have it in stock"

Only to drive out to find they do not have it in stock and to be told by the staff I should have called
When I said I did, they repliedI should have had the person physically check ...
isn't that why I called and asked??

Google Review

Submitted by John Martin on Saturday, Feb 17, 2024

3 Star Testimonial by John Martin

Overall

The floor staff are really nice and helpful, but the place is setup more for loaded customers or interior designers than regular people trying to replace their faucet with something affordable.
I probably wouldn’t shop here again. The manager seemed more interested in chatting with her boyfriend than processing my return, it was almost funny how grumpy she was.

Google Review

Submitted by Livio Travels on Tuesday, Jan 30, 2024

5 Star Testimonial by livio travels

Overall

Hello Julima,
Thank you so much for making all the effort to try and find me the lid for my TOTO watertank.
You went to a lot of trouble and I really appreciate and thank you for the extra effort put into this.
You were great. Your service and effort was excellent.
Livio
Vancouver

Google Review

Submitted by Jen Jing on Tuesday, Jan 23, 2024

5 Star Testimonial by Jen Jing

Overall

We purchased kitchen sink from product specialist Alexis. She explained the differences of sizes in the installation that would require some consideration for cabinets. She is professional, knowledgeable, and always very patient as well as responding to emails and calling back on timely fashion. She is one of the best customer service role models.

Google Review

Submitted by Elizabeth Ushakov on Thursday, Nov 02, 2023

5 Star Testimonial by Elizabeth Ushakov

Overall

The sales associate at Splashes Debbie has been exceptional in helping us choose the perfect items for our bathroom. Her product knowledge, attention to detail, and dedication to ensuring our satisfaction are truly impressive. She's made the shopping experience enjoyable and stress-free. We are extremely grateful for her assistance. Five stars all the way!

Google Review

Submitted by Bradley Jones on Thursday, Sep 28, 2023

5 Star Testimonial by Bradley Jones

Overall

Impressive products and top-notch service! Andrew Sheret was their former name, and I can't help but wonder who came up with "Splashes." The logo gives off a vibe reminiscent of a water park, or dare I say, something even less fitting!

Google Review

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