WARNING: The men in warehouse who are supposed to load the tiles in the car ARE HORRIBLE!!! They are the entire reason I am not giving the this store 5 stars. They are arrogant and rude and don’t know customer service. Once we paid we were told to go to the back and pick up, but because it was 15 mins before closing they refused to get our order. We only didn’t complain because the inside staff was incredible. But when we came back the next day we pulled up to the back door as we were asked to pick up the order and this man on Forklift decides instead of getting off the forklift, and asking us politely to move (even though we were supposed to be park there) decides to sit on the forklift, and honk on the horn and yell at us. He ended up getting in a yelling at my sister and said he didn’t see what the issue was when she told him all he needed to do was ask politely. They have ZERO customer service in the warehouse, clearly showing the Owner has NO CONTROL of his warehouse staff. THEY ARE AWFUL!!

I get it was an extremely hot week but when you are the last impression the customers have you need to make a GOOD impression, they did NOT DO THAT!

Other than that the retail part of the tile store is AMAZING! All the ladies in the retail store were phenomenal! They were knowledgeable and amazing customer service. If I could I would give them a separate rating, and give them 5 stars.

I recommend this place for their amazing products and front house customer service, but bring a huge amount patience if you are picking up the tiles yourself!

Google Review

Submitted by Shanette Seipt on Saturday, Jul 27, 2024

5 Star Testimonial by Shanette Seipt

Overall

I went to this place a few times to pick the tiles for two bathrooms. Preet did an amazing job helping me. She answered all my questions. She is very professional and knowledgeable. I will definitely return when we start our next project. Thank you Preet. It's always been a pleasure.

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Submitted by Vito Pierri on Wednesday, Jul 10, 2024

5 Star Testimonial by Vito Pierri

Overall

Omg beautiful tiles any style all imported and Eddie your amazing but Vera and the girls are better lol friendly kind highly recommend tile and stone and rivalda tile I recommend everyone to go Vera your awesome

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Submitted by Tony Bisogno on Monday, May 06, 2024

5 Star Testimonial by Tony Bisogno

Overall

I've been shopping here for over 10 years. I just purchased tiles and heated flooring last week and once again the service and prices are second to none! Will Highly recommend as always to all my friends ?????

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Submitted by Reginald Christopher on Monday, Mar 04, 2024

5 Star Testimonial by Reginald Christopher

Overall

I needed durable yet stylish tiles for a commercial space, and Tiles and Stone Etc delivered. Their commercial-grade options were exactly what my project required, blending functionality with aesthetic appeal. The team's professionalism made the entire process smooth.

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Submitted by Beverly Watkins on Wednesday, Feb 07, 2024

5 Star Testimonial by Beverly Watkins

Overall

Tiles and Stone Etc. Provided an outstanding experience when I was looking for tiles for my outdoor patio. The range of options was vast, but the knowledgeable staff made the choice easy. The prices were very competitive, offering great value for the quality received. Delivery was flawlessly coordinated, and the tiles were impeccable upon arrival. Now installed, they have elevated the look of my patio beyond my expectations. I'm thoroughly impressed with the quality, service, and overall value Tiles and Stone Etc offers.

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Submitted by Lindomar Pisky on Monday, Nov 20, 2023

1 Star Testimonial by Lindomar Pisky

Overall

Worse service in GTA, if you are planning to go there to pick up 3 boxes of tiles, they will make you stay outside waiting for hours and nobody will come talk to you, the “BOYs” outside are always on a bad mood, you will have to look for them and walk and fallow them to hand them the pink paper, when they finally take the pink paper out of your had they will just disappear for hours. And if you go inside to ask about the tiles, the lady inside will ask you to go outside and ask the “BOYS” but where are they???? There were two more guys outside waiting and complaining for an hour and nobody cares. Very disrespectful

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Submitted by Linda Ferraro on Thursday, Jul 21, 2022

1 Star Testimonial by Linda Ferraro

Overall

The move from my old house was relatively smooth and my furniture went into their storage for almost 5 months. On the day they were to move my furniture into new house they canceled because of a little rain mid like a drizzle I had taken the day off from work. They delivered the next day. I found boxes with mice fecies and top missing from cabinet and boxes of clothes missing. I would never use this company again

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Submitted by Amarpreet Sran on Tuesday, Dec 28, 2021

4 Star Testimonial by Amarpreet Sran

Overall

We have purchased our tiles from here before. They do have lots of variety of tiles and stone and other kind of vinyl and wood flooring. They also have a clearance section where you can buy the whole lot for a cheaper price.

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