We placed an order to furnish 3 bathrooms, with the Bathroom department who were very helpful & advised us on how to make our bathrooms look amazing. We sat down & worked out with Bells the specific items that were going into our order. Please note that we did not use their design service.

However when 2 items were delivered (the size was as ordered), they were too big for our bathroom. The items were: an Aqata shower screen (made to size) & an Acquabella shower tray.

When we requested help, Bells said that the shower screen is non returnable & the shower tray can be returned with a 40% restocking fee!

At no time during the pre-sales process, were we advised that these (or any items on the order) items were either non returnable or would attract a 40% restocking charge. We have subsequently been referred to the t&cs (which ‘can be asked for’ is on the order form). We would not have placed the order at the time if we had known this. We have wasted a lot of money as a result.

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Submitted by Emma Rowe on Saturday, Jun 01, 2024

3 Star Testimonial by Emma Rowe

Overall

Very helpful initially but once agreed to a sale the bloke in showroom turned his mood and and told us to order online with different supplier. We left feeling very confused

It was a broil king bbq

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Submitted by Suzanne Kentish on Saturday, May 25, 2024

5 Star Testimonial by Suzanne Kentish

Overall

What an amazing array of BBQ and outdoor eating equipment. Knowledgeable staff, friendly and helpful

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Submitted by Mildred Jeakins on Friday, Apr 19, 2024

5 Star Testimonial by Mildred Jeakins

Overall

Paul was amazing at helping us sort out issues with a pizza oven purchase. Excellent and prompt customer service, would highly recommend! Thank you

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Submitted by Steven Cooper on Wednesday, Apr 17, 2024

5 Star Testimonial by Steven Cooper

Overall

If you love BBQ then I recommend you visit here. Great range. Scott was amazing and helpful. Highly recommend a visit. You can even stock up on rubs.

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Submitted by Debbie Mooney on Monday, Feb 19, 2024

5 Star Testimonial by Debbie Mooney

Overall

Lovely place. Only recently found out it had a cafe in there. The place is like a tardis. Kitchens, bathrooms, log burners, art, cafe, gorgeous lighting section and a section that sells everything from hand bags to tea towels. Love it I go there often now as food is good especially the cake selection.

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Submitted by Gill Clark on Saturday, Feb 03, 2024

5 Star Testimonial by Gill Clark

Overall

High quality fixtures for bathrooms, kitchens and bedrooms. All round one-stop shop for home fixtures. Also a great range of stoves and fires, barbecues and the like. Not the cheapest, but good service. If you buy anything complex from them (e.g. kitchen units), check your invoices carefully as their invoices aren't always the most accurate. Had great service overall when we bought kitchen and bathroom from them. Experienced fitters and good after sales service. Lovely coffee shop, very popular for those in the know!

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Submitted by Joe Dix on Saturday, Oct 08, 2022

1 Star Testimonial by Joe Dix

Overall

Summary: spent nearly £4k. Various issues, some resolved. Promised replacements for 2 items which are showing as in stock on the website but have taken over 2 months to arrive. Despite initial assistance from Paul, I've now been forgotten about and have been left witn a £1k faulty BBQ and £70 cover with a hole in it.

Order 1816799 for Clementi family pizza oven.
- No issues, I am very happy with this.

Order 2315116 for glass door, chimney and Pulcinella stand.
- Stand arrived with incorrect parts.
- Replacement parts arrived the next day, I had to take the incorrect parts to the recycling centre, not a big deal.
- Stand is now sorted and looks fantastic.

Order 2325595 for Pit Boss Memphis and cover.
- The warming shelf had been chipped (not a massive deal) but then someone has tried to use the wrong colour touch up paint to fix it but has done a horrendous job. Was promised a replacement for it and am still waiting for it 2 months on.
- Control knobs slide off with the lightest pull. They also don't operate the gas very well as a result. Was promised replacements but am still waiting for them to arrive 2 months on. Meanwhile the BBQ is showing as in stock online.
- The cover has a hole in it where it looks like it wasn't machine stitched properly. Was promised a replacement but it's been over 2 months and it hasn't arrived. Cover is showing as in stock online.

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