Quinten B. & Alexia were so helpful. They went above and beyond to help us design our spaces. The level of professionalism surpassed other flooring stores.

Google Review

Submitted by Robert Finner on Monday, May 27, 2024

1 Star Testimonial by Robert Finner

Overall

The Montgomery store just lost a customer due to extremely poor Customer Service. Over the past several months, we have bought floor tile, wall tile, edge trim, grout, etc. for a large shower we are doing as part of a home remodel. We have repeatedly been told by store associates that we should purchase extra, and that any unused material could be returned. Since the shower project is finished, and before we start the remaining bathrooms and floors, we decided to take back some unused material. First, we were told that we could not return some mosaic floor tiles because we did not have full boxes. When I purchased them, and as shown on the receipt, we paid for them by the piece, not by the box, and after arguing with me about it, finally, and with an attitude, agreed to the return. We also had a single piece of a different mosaic floor tile that we had bought as a sample that we wanted to return. We were told first that we couldn’t return it because it had already been returned, even though we had it as we entered the store, then we were told that we couldn’t return it because it was past the 90 day return window (by only 4 days). Then a sloppily dressed man came to the register and we were told he was the manager on duty, and he reiterated that it could not be returned for the same reasons.
What we expected to be an easy return process that would not take much of our time turned into a long irritating process. It was obvious that the staff we interacted with could care less about maintaining a customer, so we will now be taking our business for the remainder of the flooring and tiling in the house to other stores who DO care about taking care of customers.

Google Review

Submitted by Kara Harris on Thursday, May 09, 2024

5 Star Testimonial by Kara Harris

Overall

Thanks Alexia! When I was so overwhelmed by all the beautiful selections available, you made selecting the decor for my new home a very pleasant experience!

Google Review

Submitted by Joel Register on Thursday, Mar 28, 2024

1 Star Testimonial by Joel Register

Overall

I am a contractor in the area. This company has a multitude of issues when it comes to customer service. I bought 2600 sq ft of flooring from them and it can dry rotted and breaking apart. Floor & Decor refused to do anything to help remedy the situation. The manager of this store couldn’t have cared less and availed me at all costs. I will make sure all my customer are aware of how poorly we were treated and to shop elsewhere is possible.

The one shining light in the whole situation was
Josh at the pro desk. He did everything he could to help me and my customer get what we needed.

I love that this store is in Montgomery now and had high expectations for it. I have had nothing but bad experiences so far. So if you’re reading this just be mindful of what you are buying from. Then and make sure it’s not broken or damaged because they will do nothing to stand behind their product.

Google Review

Submitted by Salorange Mosley on Friday, Jan 26, 2024

5 Star Testimonial by Salorange Mosley

Overall

I am so glad that Floor and Decor has made it to Montgomery. The staff is great and Designer Alba Wright was a true professional and have great taste. I look forward to work with her in the future. Salesperson Mr. Owen was also great.

Google Review

Submitted by Austyn Mcdonald on Wednesday, Jan 24, 2024

5 Star Testimonial by Austyn Mcdonald

Overall

I cannot say enough good things about this store. So clean, organized, and well run. The customer service is top knotch! Ronnie has helped me every time I’ve come in. She is knowledgeable, and on top of it! Fast, easy, perfect! Best thing to ever happen to Montgomery!

Google Review

Submitted by Michael Miller on Monday, Jan 22, 2024

5 Star Testimonial by Michael Miller

Overall

Big selection of tile and other products for the home. The staff was very friendly and responsive. They offered to help us find items. They even told us we could stay after they closed. They have some beautiful products and things you can get at Lowe's or Home Depot.

Google Review

Submitted by HBA LLC. on Tuesday, Nov 28, 2023

5 Star Testimonial by HBA LLC.

Overall

I came in with little to no knowledge about my project and the Floor And Decor team made everything so easy!! I went to the Pro Desk for a little knowledge and Ronnie directed me to the best 2 people in the install department, Coby and Jontez. The 3 of them were very very big helps. I found myself lost and they came through and saved the day!

Google Review

Submitted by Michael Walley on Monday, Nov 06, 2023

5 Star Testimonial by Michael Walley

Overall

Josh in tile was excellent. When Kennum couldn't help me with my questions on which tile I should be using on my floor in my kitchen he sent me to Josh register who was more than happy to take me through the entire store selection and help me find the perfect size and pattern tile for my kitchen. Thank you Josh for your help!!!!

Google Review

Do You Know Floor & Decor? Write Review

Floor & Decor Photo Albums

by Floor & Decor

View

Floor & Decor

Contact Information

Company Details

Floor & Decor Specialties

Floor & Decor Reviews

5 Star Testimonial by John chandler

1 Star Testimonial by Robert Finner

5 Star Testimonial by Kara Harris

1 Star Testimonial by Joel Register

5 Star Testimonial by Salorange Mosley

5 Star Testimonial by Austyn Mcdonald

5 Star Testimonial by Michael Miller

5 Star Testimonial by HBA LLC.

5 Star Testimonial by Michael Walley

Floor & Decor Photo Albums

Contact Floor & Decor

About BuildX

Business Name

Join Our Community

Floor & Decor

Contact Information

Company Details

Floor & Decor Specialties

Floor & Decor Reviews

Floor & Decor Photo Albums

Contact Floor & Decor

Related Searches

About BuildX

Business Name

Join Our Community