They like to leave knocking in your walls from the water hammer without ever fixing the issue. I have had problems with this since day one of installation. It has been six months, and they refuse to fix the problem. Jacuzzi says it is not their fault, even though the knocking is centered around my master shower, and only happened after they installed the showers. The knocking started the night of the first install, so IT IS JACUZZI'S FAULT. Even 2 of their plumbers recommended opening the wall and strapping down the pipe, but management denied the request.

There have not been any contractors that changed the plumbing other than Jacuzzi. The house was originally owned by my dad, and he bought it from the manufacturer without knocking in the walls. Their work is mediocre at best. Jacuzzi doesn't stand behind their work. They will make any excuse (even lie to the customer) to not complete the work.

Their self engineered valves are faulty and let cold water through at the hottest temperatures. You can never use the shower to its full potential since you only get warm (hot and cold mix) water at the highest temp setting

Google Review

Submitted by Kirsten Letham-Hamlett on Wednesday, Jul 03, 2024

5 Star Testimonial by Kirsten Letham-Hamlett

Overall

I was told that the install process with jacuzzi was good but Adrian and Nick went above and beyond. They were very communicative with us about the process and took the time to ensure that we got the exact layout we wanted. They were very friendly… and were even great with our dogs! I would definitely recommend this company but the installment team was absolutely great!
Kirsten & Brad H.

Google Review

Submitted by Donna Flanegan on Friday, Jun 28, 2024

5 Star Testimonial by Donna Flanegan

Overall

We had our shower replaced by Jacuzzi Bath and Remodel of Phoenix. I cannot say enough about the integrity and professionalism of the people at this company. Starting with the two salesmen that came to our house, Lincoln and George. They answered our many questions about installation, price, timeline and so much more. We set up an install date for July but an earlier date became available ? Yes please! The install team; Julian R., Miguel M., and Jorge were top notch! They were professional, friendly, courteous and included me in every step. They knew I was taking before and after photos so they called me in for "during" photos too. They covered the floors and vacuumed when they were finished. They even covered our bed with plastic.
It was only supposed to take one day but because the city inspector did not show, they had to come back the following afternoon. They apologized so much. But it was in no way their fault. They even stayed late to finish the shower, which we really appreciated. The shower is beyond beautiful. It met all our expectations. We are so happy we went with Jacuzzi Bath and Remodel of Phoenix.

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Submitted by Maria Zaccardo Camarra on Friday, Jun 28, 2024

5 Star Testimonial by maria zaccardo camarra

Overall

John and Alex were absolutely amazing installing my new shower. We absolutely love it and could not be happier with the end result. I highly recommend going through Jacuzzi to do a shower renovation! It was so good, I would love to do another bathroom in my house in the future with them!!! Thank you for your hard work!

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Submitted by Roman Kostenko on Monday, Jun 17, 2024

2 Star Testimonial by Roman Kostenko

Overall

Jacuzzi did not complete the project and left an unsightly gap around the glass, and failed to come up with a design solution to make it look presentable. I contacted them and asked to remedy the situation. They refused and stopped communicating with me. Poor management and customer service. I did not expect this from such a big and seemingly reputable company. Next step is a complaint with the ROC to compel completion of the project.

Google Review

Submitted by Lou Ascarrunz on Sunday, Jun 16, 2024

5 Star Testimonial by Lou Ascarrunz

Overall

We hired Jacuzzi Bath Remodeling through Costco. The entire process was extremely easy. Our installation date was as promised. We received a call from our install team Jaime Q, AJ, and Sean who showed up on time to get our project done. We are thrilled with our new, walk-in shower. It looks amazing and our only regret is not doing it sooner.

Google Review

Submitted by Jacobus Damwijk on Saturday, Jun 08, 2024

5 Star Testimonial by Jacobus Damwijk

Overall

We had two bathrooms updated by Jacuzzi Bath and Remodel. The installer and his team are great. Juan Cristian and his team are professional, polite and very customer satisfaction oriented. They kept us informed on what was going to happen and when. That is really helpful as we had only one commode operational. There is however a lack of communication within the company. We agreed on an installation date of 6/3/2024. Around 5/16/2024 we got a phone call from someone at Jacuzzi that the installation date is moved up to 5/20/2024. That date came but nobody showed up. I called Jacuzzi but was told that there was no record of that call. The installation crew showed up on the original date. They were right on time. All the demolition was done and we were told that they would come back the next day so an inspector could ok the installation. Next day the crew set up but no inspector. So they had to shut down. A wasted day. The rest of the installation went smoothly. We really want to thank Juan for his patience. Sorry I made a mistake, our install team was Juan and Cristian. Job well done you guys. Thank you.

Google Review

Submitted by Andreas Hohl on Sunday, Jun 02, 2024

5 Star Testimonial by Andreas Hohl

Overall

The two man team that came to do my install/renovation were very professional in all aspects of this job. They did professional work and made it a painless as possible event, and even respected my time ( deadline ) as I had to leave right at completion. It all came out great! Kudos to Tyler and Shawn for excellent attitudes and workmanship!

Google Review

Submitted by Alex Morales on Friday, May 31, 2024

5 Star Testimonial by Alex Morales

Overall

Kian, Dreland and Javi showed up on time and ready to work. They took the time to explain the process and made sure everything was how we wanted it. They were very conscience about cleanliness and were very polite and courteous. The shower turned out perfect and we are very happy! Thanks boys and Jacuzzi for a job well done!

Google Review

Submitted by Jill Oliver on Friday, May 31, 2024

5 Star Testimonial by Jill Oliver

Overall

Jacuzzi Bath and their amazing installers, Asja, Sam, and Jackson earned this five-star rating. The bath looks wonderful and perfectly as ordered by us, but only after dedicated hard work by this team of installers. They encountered the type of issues one might imagine in "This Old House." Thick concrete, interesting plumbing choices by the original builders, and multiple idiosyncrasies from a 1960s house. No one complained: this group of can-do installers was upbeat, positive, hard working, and kept us updated every step along the way. They were professional at all times. Their work and the quality of the materials are excellent.

Google Review

Submitted by Martha Teters on Friday, May 10, 2024

5 Star Testimonial by Martha Teters

Overall

Thomas Fiero and AJ Wood did a great job installing my walk in shower, even though there were some hiccups. They finished it in two days and cleaned up after themselves. Nice job, and a great looking shower.

Google Review

Submitted by TakayasMom on Sunday, Apr 07, 2024

1 Star Testimonial by TakayasMom

Overall

I had a very comprehensive review, but Google has a character limit.
At the end of August 2023, I stupidly agreed to let Jacuzzi into my home for an estimate after assuring the scheduler that I did not have a husband because she didn’t believe I was going to make this decision on my own. I should have stopped right there.
The appointment was set for a few days later, two sales guys showed up. I was clear upfront that I had already read the Jacuzzi reviews and they were not good. Most spoke of high-pressure sales.
With Jacuzzi, you never get to hear how much individual things cost. You pick out what your ‘ideal’ bath would be, and they give you a price. There is no ‘What if we did this instead and how much is that?’ After some back and forth, they gave a ridiculous price. I said no and the price started to come down. We went back and forth some more and every time I stopped to think about it, one of them would start talking again.
Installation was scheduled for October 23rd (earliest they had, so 7.5 weeks) and customer service called every 2 weeks to tell me they were on schedule and had all my parts.
Install was on a Monday and I hadn’t heard anything by late afternoon Friday, so I called to confirm and was told the guys would be at my house between 7-9 Monday morning and would work until it was done.
Monday comes and nobody shows up. I call at 0930 and I’m told my order is on a truck arriving that morning, so they need to move me to the next day. I’ve wasted a PTO day for nothing. She says she will give me 250.00 for the inconvenience (never happened).
90 minutes later, I am told the truck was just unloaded and my walls were not on it, so I need to wait for another week because they are coming from Georgia!! I asked what they DID have in stock. She had very similar walls, so I was rescheduled for Thursday.
The guys showed up at 0830 and spread filthy (drywall dust) drop cloths through my house and up my stairs.
At 4:00, the lead guy appears and says they are leaving because the customer last night made them stay until one in the morning and they were tired. He had all his stuff packed up. What was I supposed to say?
Friday, (3rd PTO day) they show up at 0900 and finish around 2:00. The shower looks nice, and I am trying to see everything while he talks about not getting it wet for 24 hrs. I see what looks like a string of sealant on the header for the door but before I can mention it, he’s on to something else.
When they leave. I went to get a better look and what I thought was easily removed sealant turned out to be a big scratch. The guys knew they were there and said nothing.
Saturday, I used the shower and the handle to adjust the water temp barely turned to the left, so I only got tepid showers. A guy came out to fix that a few days later.
I also discovered that the shower pan was not set correctly and water pools in the middle instead of draining. That first day, I left it to see if it would eventually drain, but three days later I still had a big puddle.
I’ve contacted Jacuzzi at least five times about the issues and nothing has ever been done. I need to stop at the end of every shower and squeegee the shower pan to get an inch of water from the middle of the pan to the drain.
Other issues with the guys:
• Kept moving things around in my bedroom
• Kept closing my bedroom door so they’d know if I came up there
• Tried to feed a tomato to my turtle (I found that the next morning)
• Went into my hall bathroom and poked through my stuff, eventually setting off a smoke detector I had on a shelf. The guy said it ‘went off by itself’. Never did it before or since. There was no reason for him to be in there. He did not use the toilet and the sink didn’t work. He was in there for 10 minutes.
• They broke off the ground plug for one of their tools in my outlet and left it there
It took months to get my Costco rebate due to Jacuzzi not sending in the paperwork, then blaming Costco.
I would never, ever recommend this company to anyone.

Google Review

Submitted by K Hernandez on Saturday, Apr 06, 2024

5 Star Testimonial by K Hernandez

Overall

Had a remodel of a 35 year old step in shower. Jacuzzi team included Adrian, Jackson, Angelo. The friendly team were ready to work and completed the project in 1 day. It was interesting to watch the process. The team worked well together. Thank you to improve my walk-in shower.

Google Review

Submitted by Dj Rose on Monday, Mar 18, 2024

5 Star Testimonial by Dj Rose

Overall

5 Stars for the Jacuzzi Team that did my install. Juan & Christian were at my house on Time for day 1 & the never stopped! Juan showed me all of the accessories before they started. Good thing because the salesman - did not take 1 minute of time to see how things were going or to be sure he'd had everything right. After he left my house to make the sale - he became like a phantom. Every e-mail or call I made was followed up by him with "I'm going into a meeting & I'll get back to you". Usually that was on a Monday & by Friday I would call him back. Nice. He did not have my hardware or measurements correct. Juan broke his butt only to find out he would have to rip out his work.
Juan....he is a gem! He never lost his cool, he kept working with a smile even after his salesman's costly error. A Jacuzzi supervisor had to drive to my house with the correct accessories.

So now to the make-over. WOW!!!!! My bath is gorgeous. Juan even custom cut around a window that I wanted to keep. Christian was always working & made sure he came to get me so I could see the progress & take pics for any future reference.

I am a bit taken aback by not having any manuals or paperwork explaining usage - but I'll just Google it!

Love my shower & that's only because of Juan & Christian!!!

5 STARS to them!!!

Google Review

Submitted by Kelly W. on Wednesday, Feb 14, 2024

5 Star Testimonial by Kelly W.

Overall

Despite a few setbacks during the installation process, we could not be happier with the results. We **LOVE** our new walk-in shower.

We love that they took everything down to the studs and into the ground to the drain. Our home is 60 years old and the drain pipe gave them a few problems, so the installation had to be put on hold until a plumber could come fix it. We were without use of our shower for a week - NOT the one day they promised upfront. Luckily, we hadn't sold our old home yet, and we live fairly close to it, so we were able to go there each morning to get cleaned up. So, be prepared for issues to possibly come up... it might not be that one-day install that the salesman promises you.

Because our bathroom has a lower ceiling, we opted to have a white panel installed on the ceiling. We are so happy that we did that. It looks really nice... and less worries of water damage.

The fixtures we chose were a little more expensive, but we got exactly what we wanted, and they look so nice. The corner seat was more expensive as well, but we sure love having it. I use it for shaving my legs and sitting down to shower on the occasional days that my legs are hurting me. My husband really appreciates being able to walk into the shower now and not have to step over the tub. We were a little worried that the corner seat would take up too much room in our fairly small shower, but it's not at all intrusive.

Jacuzzi is definitely more expensive than the other companies out there, but they do a fantastic job... and not just a cover up job... they BUILD your walk-in shower. They have fantastic products that aren't cheap and flimsy either. No worries of your floor or walls cracking or warping. Everyone we've talked to and worked with at Jacuzzi is very friendly as well. The crews who installed our shower were very friendly, but also very conscientious of the noise and mess they were making. They apologized to us and our neighbors for disturbing us. They cleaned up after themselves each day. They put down drop cloths. They picked up their tools each day when they were done so we could at least use the toilet and sink while we waited for the shower to be done.

Google Review

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