Bash and Pepper Roofing stands by their work. About a year after we bought our house, we had a small leak in the bathroom. Turned about to be a roof leak. Seeing that the roof had been entirely redone in 2021, we called Bash and Pepper to ask if they would consider doing the repair at a free or reduced rate (figuring maybe we could catch a discount).

Not only did Bash and Pepper fix our roof for free three years after install, they did so quickly and courteously. They also informed us that the damage was due to a recent storm, not any fault of their install, and still fixed it at no charge.

If that isn't five star customer service, I don't know what is!

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Submitted by Gladys Freed on Sunday, May 05, 2024

5 Star Testimonial by Gladys Freed

Overall

I had a water leak in my skylight and I called on Tuesday and their customer service was wonderful. She was very nice and said that someone would be out on Friday morning. Cord came out on Friday morning and fixed the problem. Great service!!

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Submitted by Courtney “Cat” Segota on Thursday, Apr 18, 2024

2 Star Testimonial by Courtney “Cat” Segota

Overall

Bash-Pepper left a lot of debris around when they put a new roof on my house, but otherwise, the roof is fine. The problem is the customer service and communication. After they sent me a proposal, I asked some questions about it, but didn't hear back for weeks. Months later, they finally came and replaced the roof. I asked them for a receipt, which my homeowners' insurance company requires before they will renew my policy. Absolute radio silence. They haven't responded to a single one of my e-mails. When I call on the phone, I always reach a call center. The staff there are perfectly nice, and have taken multiple messages, but the actual office at Bash-Pepper has never called me back. I even stopped by their office mid-morning on a Thursday, and nobody was at the office. I hope nothing goes wrong with the roof, because I doubt I'd ever be able to get ahold of them for repairs.

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Submitted by Kathy Rhoads on Sunday, Mar 24, 2024

5 Star Testimonial by Kathy Rhoads

Overall

Bash roofing and Chad did a great job for our center. He gave us a great price and had it done over the weekend since we are open for business M-F. Thanks Chad for your support of our center!

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Submitted by Janet Lunn on Sunday, Mar 24, 2024

5 Star Testimonial by Janet Lunn

Overall

I had some shingles missing that came of due to wind storms, rain, old roof. Ken came out and provided estimates to the roof. It was a struggle with my insurance company. Finally my roof is done. I had several roofers to estimate the roof, but I was just not satisfied. I decided upon Bash Roofers, the contractors came out early morning, they took their breaks, and lunch and completed the job in one day.. Excellent work, clean up was great.. Cord and his team provided excellent service. Ken is retired but because of his support and approach to my needs of having my roof done, I chose Bash Pepper. Ms. Kia office worker provided awesome office assistance. Thank you, Bash Pepper. I love my new completed roof.

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Submitted by Gary Freeman on Thursday, Mar 14, 2024

5 Star Testimonial by Gary freeman

Overall

I wanted an estimate for replacement of a skylight and to check out a vent that was leaking. Cord showed up at my door. I told him my concerns and to my surprise Cord said he would grab some chalking and go look. He chalked and fixed my leak. Gave me estimate for skylight and left, no charge. Bash Pepper is very honest company. I hope to have skylight money by end of summer. I intend to call Bash Pepper for installation of my new skylight. Sincerely, Gary Freeman 3/13/2024

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Submitted by Elizabeth Axford on Saturday, Feb 17, 2024

5 Star Testimonial by Elizabeth Axford

Overall

Cord came out to fix a siding issue last fall. He was kind enough to check and fix a couple of other issues as well. He knew our house in Urbana because he had worked on it for decades for my parents. It was great to be able to work with someone who genuinely cared about our house and our family.

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Submitted by Tara Miller on Sunday, Jun 18, 2023

5 Star Testimonial by Tara Miller

Overall

Phenomenal work!!! Excellent and professional services. We shopped around and their prices couldn’t be beat. Cord set us up with his project manager, Gary, who we highly recommend.

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Submitted by Robbie Bauer on Tuesday, Apr 14, 2020

5 Star Testimonial by Robbie Bauer

Overall

Cord took the lead on an insurance claim and was there until the very end. He fought for our fair treatment by State Farm and results are amazing. The roof looks awesome as you can see in the pictures. His team installed an amazing slate roof with copper channels and it's even more beautiful than anticipated.

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