One of my builder’s vendors. Would not recommend working with Tim Owen. He helped me choose my stone and it is literally the worst component of my house. In multiple conversations, he was consistently irritated and seemed bothered every time questions were asked. As his younger associate said, “Tim can be that way.” Obviously, he talks to my builder differently. He just needs to retire.

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Submitted by Rainbow Club on Sunday, Apr 23, 2023

5 Star Testimonial by rainbow club

Overall

After trying several stores looking for the right looking tile for our backslash, we finally ended up at Architectual Tile. Joanne Holman immediately understood what we needed and, in no time, found us the perfect tile. She also found us a very good tile installer. It's done, and we love it.

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Submitted by Tack on Friday, Jul 15, 2022

5 Star Testimonial by Tack

Overall

Awesome experience this is going to be Indy’s best store for all your flooring needs good luck Brian Emmons !!

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Submitted by Daniel Johnson on Monday, Feb 07, 2022

1 Star Testimonial by Daniel Johnson

Overall

Tile not special ordered is NO RETURN. Good news is there are several other stores in the area that have the same tile choices and less $.

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Submitted by Mary K on Tuesday, May 18, 2021

5 Star Testimonial by Mary K

Overall

Thank you Joanne Holman! I walked in with a small backsplash design need. She was gracious and knew what I should do in a few minutes. I am sure they do more high end jobs but she was wonderful and so helpful and helped me decide quickly. Highly recommend for all who needs help! Tile arrived when she promised and I am so excited to see how it looks. I’ll post pics.

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Submitted by Amanda P on Saturday, Feb 20, 2021

2 Star Testimonial by Amanda P

Overall

Rep had no interest in helping me with what I was looking for. Expressed that my ideas were no longer "in". She had her own agenda and stuck to it hardcore then pushed me out the door with samples I knew I didn't want. Do not recommend speaking to a rep... Look on your own if you have an idea of what you are looking for. There are many beautiful options but maybe the service is a bit "outdated".

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Submitted by Matt Deimling on Monday, Oct 26, 2020

1 Star Testimonial by Matt Deimling

Overall

I shopped here once and they were less then helpful. I got the feeling my project wasn't big enough to hold their interest. The designer I was working with paid more attention to other clients, as they came in the door, despite the fact I had an appointment. I am now starting a new project and I called to get ask them to email me a list of installers that they recommend and was told I could come in and get the list. Great customer service. I called one of their competitors and they were more than happy to email over a list of installers. That is two strikes....I won't be going back!!!

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Submitted by Melody Wisely on Friday, Apr 17, 2020

5 Star Testimonial by Melody wisely

Overall

Jennifer Hobbs is an amazing Designer. She is detailed and offers excellent Customer Service! Ask for Jenn!

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Submitted by Carolyn Shirey on Monday, May 20, 2019

5 Star Testimonial by carolyn Shirey

Overall

This is quite an impressive business. The show room has many beautiful things, but they have tile, stone, and flooring to fit any budget. The staff is very helpful and knowledgeable. I could not be happier!

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