At first I had a bad experience with the extended warranty, but Tim at Ferguson made it right. He listened to my issues and found a very fair resolution. Ferguson does care about their customers. I would shop there again, but would probably be hesitant to buy the extended warranty. That is unless it was from Ferguson and not the existing Tru Blue company.

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Submitted by Tia Chancellor on Monday, Mar 25, 2024

2 Star Testimonial by Tia Chancellor

Overall

If you are not paying for your purchase yourself I would suggest going to another local showroom like Wiseway Design Showroom. I am beyond disappointed by my experience and was left feeling like a criminal.

The positives: A star for the beautiful faucet and shower selection; they also have a small selection of lighting. Another star for Jordan. He was attentive, very helpful, knowledgeable and overall wonderful. Every member I observed on site was very polite and professional.

I wanted to leave a one star but the two positives above deserve more than that.

The negative: Our family is required to move into a home owned by my husband’s new employer and the company is covering most of the renovation cost. I understand we are very fortunate to have this option.

After spending days selecting items both in store and online for our entire home remodel I was advised I could not make the purchases. We had planned to purchase items from Ferguson for six rooms.

I supplied them with the requested form and even added additional emails, zip codes, addresses, phone numbers, divisions and my husband's work contact information. My husband's company has a very large account with Ferguson with different divisions so it was not that they were a new client. The purchase was still denied by Accounting unless we paid for the items ourselves making the claim of legal ramifications. All while not even attempting to reach out to anyone at his company that could verify the authorization approval for purchases. I could understand the denial if I had not provided multiple contact points or documentation. We have done this with multiple other companies across central Kentucky with no issues since October. And, as a business owner myself I know sometimes other people have been delegated to due a job.

I am all for supporting local or even regional showrooms such as Ferguson; please continue to do so. But, please be mindful if you are a designer, contractor, family member or spouse doing most of the design work it will be a waste of your time.

Fortunately, we were able to work with Jessica at Wiseway (also local) less than a mile away without feeling like a we were criminals. They offer more lighting and plumbing fixtures plus the showroom is larger allowing them to showcase more options.

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Submitted by Shirley Loth-Corbin on Monday, Mar 11, 2024

1 Star Testimonial by Shirley Loth-Corbin

Overall

My husband and I went into the store and we’re very interested in a farmhouse sink. The consultant who helped us sent us an email with the dimensions so we could forward it to our contractor. My husband and I have left 3 messages to place the order for the sink and no call back. We’re probably going to look elsewhere for the sink.

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Submitted by Janice Steinpreis on Saturday, Feb 10, 2024

5 Star Testimonial by Janice Steinpreis

Overall

Very friendly staff. Took our sister to find a shower head that would be easier for her to use. They were very helpful and we found exactly what she needed.

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Submitted by George Wallace on Monday, Aug 21, 2023

1 Star Testimonial by George Wallace

Overall

Very bad buying experience when purchasing a Sub Zero refrigerator.

Regrettably, attempted to buy a Wolf double oven & showroom Thermador cooktop, also, from Ferguson’s. The sales person was very slow in responding & not very helpful.

Ended up buying the Wolf double oven from Pieratt’s. Gary was very helpful there.

Lastly, the sales manager at Ferguson’s was borderline rude regarding the cooktop. I am now buying it from Pieratt’s.

Tried my hardest to be a customer of Ferguson’s, but they did not seem to care at any step in the process!

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Submitted by Aaron Blackham on Wednesday, May 24, 2023

3 Star Testimonial by Aaron Blackham

Overall

Disappointed selection on kitchen appliance sets. Went to Lowe’s to get Bosch set I wanted. Underwhelmed.

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Submitted by Matin Hemati on Saturday, Apr 15, 2023

5 Star Testimonial by Matin Hemati

Overall

The showroom is just beautiful, one of the best lighting store in Lexington. They have a good variety of nice pieces which would be great addition to your home.

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Submitted by Deborah Nelson on Wednesday, Aug 17, 2022

5 Star Testimonial by Deborah Nelson

Overall

Fergusons has a beautiful showroom and really helpful, informed staff. They stood by us as customers during COVID, when others we were dealing with were citing supply chain issues and not doing everything they could to help us. We will stick with Fergusons in the future for our kitchen and bath needs!

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Submitted by Kristen Foley on Wednesday, Jul 06, 2022

5 Star Testimonial by Kristen Foley

Overall

We highly recommend Ferguson’s. We bought our kitchen appliances, plumbing fixtures, a few lights, and a washer/dryer from Christina, who is incredibly attentive, kind, patient, and helpful. The whole staff is very professional. We will return to them for any future needs for our house.

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Submitted by Mary Smith on Tuesday, Mar 16, 2021

5 Star Testimonial by Mary Smith

Overall

My husband and I built with DB Homes and we both couldn’t be happier that they had Ferguson on their preferred vendor list. We worked closely with Elina Feheley. Her personality is as lovely as she is! She was very responsive when a question/concern came to mind and she sweetly rolled with the punches when I changed my mind on selections. I would highly recommend going to Ferguson and requesting Elina.

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Submitted by Robert Millison on Friday, Jul 31, 2020

5 Star Testimonial by Robert Millison

Overall

By far the best place to buy all your kitchen and bath fixtures. This is one of those places that you get what you pay for. They know what they are doing and have a vast knowledge in kitchen and bath. You get knowledgeable and exceptional service, unlike a big box store.

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Submitted by Delmer Whitely on Wednesday, Feb 05, 2020

5 Star Testimonial by Delmer Whitely

Overall

Good people. Very friendly, engaging, and helpful. Shout out to Jack. They didn’t carry brand/part I needed this guy took what little info I gave him and within an hr I received an email from him with direct contact with manufacturer and finding out they are still under warranty. Good experience for me. Definitely recommend if your in need of Lighting or Kitchen and Bath fixtures.

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Submitted by Micah Stallard on Sunday, Oct 14, 2018

1 Star Testimonial by Micah Stallard

Overall

Like others, I had a HORRIBLE experience at the service desk for parts. Stood for over 10 minutes, while multiple employees walked in front me, avoided eye contact and ate pizza. Then, very rudely one of the employees decided to “help” me. DO NOT WASTE YOUR TIME.

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Submitted by Travis W. on Wednesday, Jul 11, 2018

2 Star Testimonial by Travis W.

Overall

Stood in line for 10 minutes at the pick up counter while the guy behind the counter talked with the guy in front of me. 3 more customers walked in and we waited another few minutes before he called for help.

Prior to that, the sales person sold us a wall mount medicine cabinet and said it was a recess medicine cabinet. The contractor caught the error and we canceled the order. We later found the same cabinet but for recess at Home Depot for half the price.

Additionally, they are only open until 5pm. When had an issue with the toilet we ordered being on back order, I mentioned that I worked but could be there about 445 to pick out a new one, the salesperson told me that everyone would be "chomping at the bit" to go home. I'm not entirely sure how a working person is supposed take care of any issues that arise through the week during a project .

I have not had a good experience here.

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Submitted by Adina Cox on Saturday, Jun 02, 2018

4 Star Testimonial by Adina Cox

Overall

I struggled to find the correct shower faucet components needed for my bathroom remodel. I was ignored my first trip in here. The second time I recieved excellent help from Kera. She helped explain why I was having difficulties finding what I needed, and she assembled the collection of 11 parts I needed to build exactly what I had envisioned for my tub shower combo. She listened to me and put together the complex order. I tried to get help previously at other web sites and other stores. I'm very thankful she was there to advise me.

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