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Prices comparable to the big box stores and lower than most local building supply retailers. I don't know anything about the quality or durability (that's why 4 and not 5 stars). I enjoyed some of the best service I ever had from an employee named Sawyer, the next day I enjoyed the same level of service from Bec. The store opens late in the morning. Remodelers and contractors begin work early in the morning and need to access their suppliers long before 8:30 am. I purchased three exterior doors and will likely visit the store again.

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Submitted by John Kelly on Saturday, Jan 07, 2023

1 Star Testimonial by John Kelly

Overall

BUYER BEWARE!
NO RETURN POLICY, EVEN IF THE PRODUCTS ARE DAMAGED. Staff claims to have inspected a toilet I purchased, however when I opened the box the base was broken. When I returned to the Baton Rouge location to simply ask for a replacement toilet or a comparable one.....They refused, and I was forced to go buy a new toilet at Home Depot!!

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Submitted by Tracey Brooks on Thursday, Sep 22, 2022

1 Star Testimonial by Tracey Brooks

Overall

I brought two vanities from this store went in to exchange one of the vanities due a lock missing and scratches on vanity. In doing so, I was told that I would have wait until the guy comes back from lunch to assemble the vanity to make sure all pieces were accounted given that I live 30 minutes from the store. I thought that this was unacceptable when you have return policy in place. They offered to give me a side wall out of another box to go along with the box that I currently had with the vanity pieces. I will never buy anything else from this store. BAD BUSINESS!!!!

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Submitted by Benjamin Allen on Saturday, Aug 27, 2022

4 Star Testimonial by benjamin allen

Overall

It’s your standard discount building supply warehouse. Have gotten quite a few good deals here on materials that in general have held up and not shown to be a “budget buy”. Staff is generally on point and helpful too.

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Submitted by Alice Loctl on Monday, Jun 06, 2022

4 Star Testimonial by Alice Loctl

Overall

Hard to access. Don't turn on the road that has the sign, it didn't connect to the parking lot. So much verity and pretty great prices.

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Submitted by SANDRIA DICKERSON on Wednesday, Nov 17, 2021

1 Star Testimonial by SANDRIA DICKERSON

Overall

I came into the store on Florida St. got a free measurement for my kitchen, purchased all the cabinets, Well we just opening the boxes to find we got the wrong measurements, but in order to return the cabinets without the box, the Florida store manager stated he have to take 20% from not having the cabinets in the box. I purchased cabinets and picked up cabinets from the same company in Gray Louisiana, one of the cabinets was not in the box, I questioned it. I was told by Gray Louisiana store, Florida store measured wrong they should have taken the cabinets with are without boxes, because they measured wrong, oh and the cabinet I purchased from Gray Louisiana had little cheap and a white kick plate on it I still paid the regular price no discount was giving to me,but I needed the cabinet because I couldn't find that cabinet no where

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Submitted by Shanna Bryant on Wednesday, Jun 30, 2021

5 Star Testimonial by Shanna Bryant

Overall

They draw out your cabinet plans for you patiently and show you 3D images of what your cabinets will look like on your wall precisely. Andrea is excellent at her job! Her customer service skills and knowledge is amazing. We appreciate all her help!

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Submitted by Micky Tassin on Friday, May 28, 2021

5 Star Testimonial by Micky Tassin

Overall

Very nice and helpful owner. I will be definitely be buying my flooring from her. Just need to do some measuring to determine exactly how much I need. Thank you for sharing your knowledge.

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Submitted by Keith K on Thursday, Apr 29, 2021

5 Star Testimonial by Keith K

Overall

Absolutely amazing prices and be sure to ask for Tim you want be disappointed extremely helpful with my projects

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Submitted by Thomas Stoll on Friday, Aug 16, 2019

5 Star Testimonial by Thomas Stoll

Overall

They just expanded their entire selection of flooring options. Very good pricing for all your home remodel needs.

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Submitted by Brittany Dupree on Sunday, Oct 21, 2018

5 Star Testimonial by Brittany Dupree

Overall

I was just going in to look and Brandon was VERY helpful, he knew his stuff and gave me informational pamphlets to take home to make sure I found exactly what I wanted. He was very professional in his recommendations and knew how to answer any questions I had. Highly recommend this place!

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Submitted by Deborah Day on Friday, Oct 12, 2018

5 Star Testimonial by Deborah Day

Overall

Been coming here since the flood. They don't always have what I want but are always helpful. They get things as they are sent not always what they need. This is a corporate thing not a site thing. They have great prices and great products.

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Submitted by Maggie Kimble on Thursday, Nov 02, 2017

3 Star Testimonial by Maggie Kimble

Overall

I haven't been there yet and from reading the reviews I'm apprehensive about going. My contractor said that is where they shop and I trust him, so I guess I will give it a shot. Hope you guys bring your A game tomorrow. Maggie's coming to town!

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Submitted by David Singleton on Sunday, Aug 20, 2017

4 Star Testimonial by david singleton

Overall

I have purchased tile flooring, windows, doors, and guess where I'm going for ceiling product, that's right Surplus Warehouse. Before I wrote this I read the other reviews because I wanted to find out why people were giving such low ratings. Well after reading them I have come to the conclusion that these people are have very high expectations coming from DIY'ers. Do your homework, don't expect someone else to build and create your project. If you know what you want it makes everyone else's experience much more pleasurable. Particularly when you know what you want and have to wait 10 minutes on the person in front of you soliciting free carpenter/contracting advice from the staff. Watch a YouTube for crying out loud. Do your homework!!!

Google Review

Submitted by WILLIAM RAY on Monday, Jul 17, 2017

1 Star Testimonial by WILLIAM RAY

Overall

Total disaster
All to save $80
Went to Home Depot
At least their people are somewhat educated and helpful. They never answer the phone here. By the Alexandre store's admisdion, they don't have anyone availible. I believe them. Btw..paid $30 more each for 8 windows at the Depot...worth it!!
Btw
I'm also a business owner.

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4 Star Testimonial by Brandon Marlo

1 Star Testimonial by John Kelly

1 Star Testimonial by Tracey Brooks

4 Star Testimonial by benjamin allen

4 Star Testimonial by Alice Loctl

1 Star Testimonial by SANDRIA DICKERSON

5 Star Testimonial by Shanna Bryant

5 Star Testimonial by Micky Tassin

5 Star Testimonial by Keith K

5 Star Testimonial by Thomas Stoll

5 Star Testimonial by Brittany Dupree

5 Star Testimonial by Deborah Day

3 Star Testimonial by Maggie Kimble

4 Star Testimonial by david singleton

1 Star Testimonial by WILLIAM RAY

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