KONE Elevators & Escalators of Boston

Submitted by Michael H on Saturday, Apr 20, 2024

1 Star Review by Michael H

While shopping at Market Basket in Hudson, MA I observed the driver of this Kone truck pull in between 2 handicap parking space very close to the 2 vehicles parked there. The young man jumped out of his truck and went in to shop. Within 5 minutes an elderly couple brought there groceries out and the women with her cane had to struggle to get into her vehicle while her husband had some difficult putting their groceries in the other side. This careless and illegal parking certainly reflects poorly on this company. I certainly would not my employees displaying this careless attitude.

Submitted by Reece XS (Reece) on Thursday, Feb 22, 2024

1 Star Review by Reece XS (Reece)

I’m a private patient advocate and my client was in a Kone elevator in (Roxbury)Boston and it “malfunctioned” they are now unable to work due to the traumatic brain injury they sustained in a Kone elevator. It crashed from the 1st floor to the bottom of the shaft. As we know from research most people don’t survive elevator accidents as well as the healthcare costs for people with traumatic brain injuries. They have been out of work since Nov 2022 because of these injuries. They never took the elevator out of services. I called the Board of Elevator Regulations(Nov 2022) and they were unaware. I don’t know what the follow up was bc the building never reported it to them. It is documented that the elevator “malfunctioned”
Kone elevator disabled someone severely to the point where they may never recover or be able to work at the capacity they once did and there needs to be accountability.

Submitted by Sunny Desai on Wednesday, Dec 27, 2023

1 Star Review by Sunny Desai

This company is probably by far the worst elevator company I’ve dealt with. Stay AWAY!

Submitted by Stephen on Monday, Oct 16, 2023

2 Star Review by Stephen

Some technicians are difficult to work with. Fast response but delayed repairs.
Poor customer service.

Submitted by Qandeel Tariq on Thursday, Aug 10, 2023

1 Star Review by Qandeel Tariq

Submitted by Fozil Rashidov on Wednesday, Dec 07, 2022

5 Star Review by Fozil Rashidov

Submitted by James Steel on Monday, Sep 27, 2021

1 Star Review by james steel

Does the work for the mbta escalators. Look up "mbta escalator injuries" to see the quality of their work.

Submitted by Charles Tatarian on Thursday, Feb 13, 2020

5 Star Review by Charles Tatarian

We use kone for all our elevators. Costs are the best. Service is the best. We don't even look anywhere else. After almost 20 elevators installed. Extremely satisfied.

Submitted by Rory McGarrigle on Wednesday, Feb 12, 2020

5 Star Review by Rory McGarrigle

Kone has been very responsive and easy to work with in my experience.