Paul was a very thorough salesman but not pushy at all. Provided my wife and I work multiple options for doors. I would recommend Paul if you need doors.

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Submitted by Susan Maier on Thursday, Jul 11, 2024

5 Star Testimonial by Susan Maier

Overall

I am in the planning stage of window and patio door replacement. Today I met with Steve Berbes. Although Steve did not have exactly what I thought I wanted, he provided me with multiple options that were better than what I planned! Kudos to Steve for providing honest and helpful guidance.

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Submitted by Jessica Gring on Thursday, May 30, 2024

5 Star Testimonial by Jessica Gring

Overall

I just wanted to take a minute to let you know how pleased we are with our new lifestyle windows. Mainly, I wanted to call attention to Franklin and his crew. They were polite, respectful and most importantly, efficient. Although obviously a bit disruptive to have all the windows in the house replaced, they were never a bother to us and were enjoyable to have in our home. It’s evident that Franklin has assembled a crew that has experience installing windows. I would certainly recommend Pella windows to anyone looking, and I think there’s tremendous value in going direct through Pella given you get a crew like Franklin’s who installs windows day in and day out. Nothing but good things to say. Thanks again to all for a job well done.

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Submitted by Marie Wright on Thursday, May 30, 2024

5 Star Testimonial by Marie Wright

Overall

I called Pella because I was interested in replacing both my front door and storm door. Steve Berbes met with me, he was courteous, prompt and knew about the products very well. I appreciate Steve coming to discuss all about the doors. Thank you!

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Submitted by Miroslaw Sliwowski on Friday, May 24, 2024

5 Star Testimonial by Miroslaw Sliwowski

Overall

What a great experience with Pella of Beltsville. Paul, the sales rep was fantastic really explained everything in great detail. Made me feel really comfortable with the decision if you’re looking for Windows, this is the guy To call. Thank you Paul. Five stars

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Submitted by Caitlin Locke on Sunday, Apr 14, 2024

5 Star Testimonial by Caitlin Locke

Overall

Fantastic experience. We replaced two doors and four windows. Paul was our salesperson and Sergio was the crew leader for installation. In sales process, Paul was spot on with his advice on what actually needed to be replaced and what didn’t. The install crew led by Sergio was incredibly attentive to detail and the quality of their craftsmanship shows up in the final product. Very happy with the service and the look!

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Submitted by Penelope Dackis on Wednesday, Feb 21, 2024

5 Star Testimonial by Penelope Dackis

Overall

My Pella experience was great! Cliff was very professional and engaging. He was expert at getting me a quote for 3 windows and a custom door and he gave me a very good price! I can’t wait for the installation!

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Submitted by John Pettersson on Wednesday, Apr 19, 2023

2 Star Testimonial by John Pettersson

Overall

We ordered 5 windows and a custom sized front door with storm door from Pella in October 2022. We went with Pella as they had the best customer reviews and appeared to sell high quality products.

We had technicians from Pella measure our windows and doors on two separate occasions during the fall of 2022 to ensure the correct material was ordered. The installation was scheduled in December 2022 for January 2023. Pella sub-contracts the installation of their products. During the installation it became evident there was something wrong with the door. We measured the door and realized it was of the wrong size. The door was still installed but the storm door did not fit. There was a 1.5 inch gap under the door that was filled with a plastic threshold and wooden trim. There was a 0.5 inch gap above the door that was partially covered with some trim. The project manager came out and confirmed the door was the wrong size and smaller than the door in their order documentation that he showed us. He also confirmed the wrong type of storm door had been ordered. We were told the correct size door would be ordered.

A week later Pella came out and re-measured our door and let us know the door was the correct size and that no replacement was necessary. No update on the storm door was provided. The alternative storm door was installed more than 2 months later in March 2023. The storm door does not close tightly and there are open gaps between the door and the door frame. During the installation of the storm door the contractor repaired some issues we were already experiencing with our front door. The strike plate was falling out of the door frame and they covered the 0.5 inch gap on the top of the door with additional trim to block some of the draft. We also had some issues with the door latch they said they would come back and adjust later the same day, but they never came back.

The Pella products appear to be of ok quality but the company is disorganized and unprofessional. All issues have been related to incorrect measurements, a lack of communication, and poor craftsmanship. We got different answers from different people we talked to and they were often not able to answer our questions.

We would have saved ourselves half of the total cost and a ton of time if we would have ordered the same type of material from Home Depot and hired our own contractor to install it.

Our experience with Pella was stressful and it caused us a lot of anxiety. Is appears like Pella did not order the correct size door and did a poor job trying to install what they had ordered. The communication from Pella was ambiguous and it was always difficult to reach the right person to talk to.

Please save yourself a lot of stress, time, and money and go with a different company.

Update: It's been about a month since the storm door installation and it is already coming apart. See pics for details.

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Submitted by David Greene on Thursday, Jun 27, 2019

5 Star Testimonial by David Greene

Overall

This is the second time I have had Pella products installed and both times the experience was excellent. I originally had all of my windows replaced and just had my patio slider replaced. Both times I got triple pane, wood framed windows with shades between the glass. The installers were professional and thorough and when they finished the job was done right. I highly recommend Pella products.

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