Worst customer service, "compliments" of Randy. He was short and rude with me while doing my kitchen layout. Not sure what I might have done other than wait patiently while they worked thru the backlog of customers. In one instance, he seemed annoyed when I had to change my mind about an alternate size cabinet, because they didn't have a 30" base. Like he expected me to know in a snap what a different sized cabinet would do to my
new kitchen layout.

I thought Randy might just be having a bad day, but he proceeded to harass me from behind his computer because I didn't come back to pick up my cabinets when I said I would (I turned out I just couldn't do "after 2 when everyone is back from lunch" like he insisted. I intended to dome earlier that day.
Anyway, when I made it today, Randy yells across the lobby, "his cabinets have been on the dock for a day and half waiting for him to pick up!!" not once, but twice. This made me feel pretty uncomfortable with all eyes suddenly on me, while resisting the temptation to give him a snarky reply back.
I decided against it to spare the customers he was working with any drama.

Anyway, after two consecutive visits where I was treated like I'm the jerk, I think I'll just go to Lowe's. Maybe I'll pay a couple bucks more, but the employees are professional and a delight to chat with while making a purchase or while finding something for me.

p.s. I wonder if the reason Home Center is short on help is because of Randy? He was also kind of snappy to a fellow employee. Nobody wants to work with a "Randy," do they?

p.p.s. BTW, the rest of the staff was great, I'd just avoid Randy if you decide to go.

Google Review

Submitted by Carlos Cabrera on Monday, Jun 06, 2022

1 Star Testimonial by Carlos Cabrera

Overall

the staff and products are extremely good, you can choose the quality and styles

Google Review

Submitted by Bridgett Charles on Friday, Oct 09, 2020

5 Star Testimonial by Bridgett Charles

Overall

As always GREAT customer service and very helpful in helping getting the right amount of materials needed. Not looking to sale you something you don't need. And definitely no pressure to buy! My projects are almost complete; so I'll have to find some other excuse to come visit w/ mgrs Tim & Brian!

Google Review

Submitted by Robert Bridges on Tuesday, Apr 02, 2019

5 Star Testimonial by robert bridges

Overall

This place is amazing! So glad we found it. We love Tim and Randy. They have been so helpful in helping us design our floor plan for kitchen. Prices cant be beat! Off the beaten path, but well worth the 40 min ride!

Google Review

Submitted by Daniel Debrecht on Friday, Jul 27, 2018

4 Star Testimonial by Daniel Debrecht

Overall

Great prices, wonderful options. They are very accommodating and we'll. I purchased items but had to leave them there for a few days, upon return everything was waiting for me with my name on it. Only downside are the hours. Tough to get to Mon-Fri if you work during the day.

Google Review

Submitted by Zach Sunderland on Saturday, May 12, 2018

4 Star Testimonial by Zach Sunderland

Overall

As a professional, we use Surplus Warehouse for certain items. The selection isn’t huge but that’s how they keep their prices low. We come here to buy some of our interior doors, sometimes flooring and accessories, some plumbing items, and cabinets with hardware when it works out. Specifically not a big fan of their window selection.

Google Review

Submitted by Jake Vickers on Saturday, Nov 09, 2013

4 Star Testimonial by Jake Vickers

Overall

Great place to get items to remodel at a reduced price.They have a decent selection, and most of the staff is top notch.
We usually end up buying cabinets and tubs from here, and tile somewhere else. They do have great prices on tile and flooring as well, but my wife usually doesn't see something she likes.
They also have a nice selection of doors and windows, as well as counter tops. They offer a service to help you plan your kitchen, but I have not tried this service.

Google Review

Do You Know Home Outlet? Write Review

Home Outlet Photo Albums

by Home Outlet

View

Home Outlet

Contact Information

Company Details

Home Outlet Specialties

Home Outlet Reviews

5 Star Testimonial by Teresa Faye

5 Star Testimonial by Bre Harris

3 Star Testimonial by Dan Della Rova

1 Star Testimonial by Carlos Cabrera

5 Star Testimonial by Bridgett Charles

5 Star Testimonial by robert bridges

4 Star Testimonial by Daniel Debrecht

4 Star Testimonial by Zach Sunderland

4 Star Testimonial by Jake Vickers

Home Outlet Photo Albums

Contact Home Outlet

About BuildX

Business Name

Join Our Community

Home Outlet

Contact Information

Company Details

Home Outlet Specialties

Home Outlet Reviews

Home Outlet Photo Albums

Contact Home Outlet

Related Searches

About BuildX

Business Name

Join Our Community