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New Jersey One Call

Utility Contractors
Piscataway, New Jersey, 08854

Contact Information

Company Name
New Jersey One Call
Online Social Profiles
Phone Number
Location
1 Corporate Pl S #150
Piscataway, New Jersey, 08854
United States

Company Details

Hours of Operation
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
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New Jersey One Call Reviews


Submitted by Spottin_Nickels on Wednesday, Jul 26, 2023

1 Star Review by Spottin_Nickels

Overall

they bog the process down with non essential information you need to provide. i gave them my name and the lot and block. thats about all the info they should need. If they want more people to use this service they need to make easier to use. also everyone i talked to on the phone i could barely hear.

Google Review

Submitted by Benjamin Levy on Sunday, Mar 05, 2023

1 Star Review by Benjamin Levy

Overall

I called 811 three times prior to my project. The first two times, they tell me I am calling too early and to call 3 business days prior to the dig. I call 3 business days prior, and they tell me now I'm too late and "they day you call doesn't count." I ask if I can call NJNG to have them do the markout directly. They tell me that yes you can try.

I call NJNG and the representative there tells me he has "never heard of [811] advising that in his 8 years of working there." In the end, now I have to cancel my project because 811 "can't override their own computer system" to accommodate me. It would be one thing if I didn't call in advance, but after 3 calls and speaking to multiple people, the lack of consideration and completely inconsistent guidance is maddening.

Google Review

Submitted by Mellow Traveler on Friday, Feb 24, 2023

5 Star Review by Mellow Traveler

Overall

I had no idea why my lawn was being marked and flagged. Within five minutes of calling One Call, I had an answer. I wish all customer service departments were like this company. No frustrating telephone trees and knowledgeable people.

Google Review

Submitted by Gary Liebchen on Wednesday, Nov 23, 2022

1 Star Review by Gary Liebchen

Overall

It took 3 days for them to figure out why we were calling. Pse&g painted our lawn and put up flags and raised a pipe 3 inches above our grass and they said on 2 calls that they never sent a crew to our address.

Google Review

Submitted by Matt Jones on Tuesday, Jul 10, 2018

1 Star Review by Matt Jones

Overall

This review is for the website, it’s terrible. I’m sure someone spent a lot of time on it, but they need to be fired. It defies logic. What other websites do you type the house number in one box and the street name in another? If you type something slightly wrong a prompt comes up and doesn’t go away causing the user to start from the beginning. This site is so bad it seems like they want people to just call in markouts. It’s 2018!!!!

Google Review
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