The team starting from the sales representative to the technical installers were phenomenal. They asked me what I wanted to accomplish and they Went above and beyond what I asked. I couldn’t be happier.

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Submitted by John Harry on Tuesday, Jun 11, 2024

5 Star Review by John Harry

Overall

Alert 360 & Essex Security, did a great job, as they always do. They performed our building's annual required full fire alarm system test & inspection. Efficient, professional, knowledgeable and communicative. Have been customers for many years.

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Submitted by Susan Ferrari on Monday, May 13, 2024

5 Star Review by Susan Ferrari

Overall

I recently contacted Alert 360 to change some things in the account. They were friendly and accommodating with no stress. I give them a well deserved 5 stars.

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Submitted by JoDeen Buckwalter on Tuesday, Apr 23, 2024

1 Star Review by JoDeen Buckwalter

Overall

*****I would like to update this review since Michelle reached out to me and verified that it was an error on their part and apologized and is working on a solution to rectify this situation. I greatly appreciate Michelle’s honesty, professionalism and kind nature. She showed compassion and understanding and actually listened to what I was trying to say and appreciated the loyal customers (17 years) that we had been with My Alarm Center. I only wish that I would have spoken to her yesterday. I will update this review once there is a full rectification of the situation. But wanted to express my appreciation to Michelle and her customer service.
I called and canceled our contract and services and I was not told that a cancellation letter needed to be sent in order to officially cancel services. I just received a letter from a third party debt collector for $1,400. I called the Alarm Company and they said they were sending emails and text message of past due notices, however I never received them. Never once did they send anything to my mailing address. The only way I knew about the overdue balance was by the 3rd party debt collector. I called the Alarm Company and spoke to a manager named Ernst who was extremely rude and accused me of lying. I was not lying that no one told me that I needed to have my cancellation in writing. The customer service lady told me that I was fine with my cancellation. Would it not make sense if a customer, who was in good standing, was not answering emailed or texts messages that you would follow up in writing with a letter to their mailing address before reporting them to a 3rd party debt collector. What poor business!! You can guarantee I will NOT be recommending My Alarm Center. When I called the 3rd party debt collect they were honest and said that I am not the first person to complain about this company. I felt it was only fair to warn others to stay far away from My Alarm Center!!! VERY shady business!! Warning…It will cost you greatly!!!

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Submitted by Dee Perkins on Thursday, Apr 04, 2024

5 Star Review by dee perkins

Overall

I'm pleased with the workmanship of Chris Haggerty when representing this company. He cleans up after himself when completing a job. He's punctual, friendly, personable, and knowledgeable. He listens and thoroughly answers your questions.

Google Review

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