UPDATED: Got our order filled. Even went back for more supplies and then returned some without issue
Customer service much better.
______________________________ Customer service
difficult company to deal with. Got our order wrong. Had to reorder a partial amt from first order. Called us to pick up and when we arrived, didn't have the order. No explanation. So awful and frustrating and horrible customer service. Just want our order filled. That is all.

Google Review

Submitted by Sharon Kester on Wednesday, Aug 02, 2023

1 Star Testimonial by Sharon Kester

Overall

Looking for an odd door. Our professional home construction guy called them and they assured them they had two of them, drove from Colstrip Mt to Hot springs and back. Guess what!? Wrong size! WE Had to return the door, another trip, and time to get a return. Do not trust them being professionals! Customer service on return was even subpar.

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Submitted by Barb Moore on Sunday, Feb 19, 2023

3 Star Testimonial by barb moore

Overall

For small town of hot springs.. they really do have a good selection.

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Submitted by SD Quonset Girl on Wednesday, Oct 12, 2022

5 Star Testimonial by SD Quonset Girl

Overall

I seriously can't say enough about this place!!! I do tons of custom designing, and these guys bend over backwards to get me the best price, the best selection, and the best customer service! A shout out to all of you at Hot Springs Builders FirstSource!
There is absolutely no need to go to the big city of Rapid! Just shop with this store here in Hot City!❤️

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Submitted by Lynn Fillinger on Tuesday, Aug 16, 2022

5 Star Testimonial by Lynn Fillinger

Overall

Some of the most helpful and friendly people I have ever met !!!

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Submitted by Bruce Davis on Saturday, Nov 06, 2021

5 Star Testimonial by bruce davis

Overall

These guys provide absolutely great service. Staff is helpful and friendly. Glad they are here.

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Submitted by Mark Dulin on Saturday, May 15, 2021

4 Star Testimonial by Mark Dulin

Overall

Always pleasant. They have always had what I need. You may have to pay a little more than in the big city but it saves time and gas.

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Submitted by 4 Seasons Handyman Services on Thursday, Feb 11, 2021

5 Star Testimonial by 4 Seasons Handyman Services

Overall

Always a good experience when shopping here. The staff are helpful, knowledgeable and will help load materials into my truck if needed. Being a new business in town it is comforting to walk in somewhere and be welcomed by the local community.

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Submitted by Alisha Yellow Thunder on Saturday, Sep 03, 2016

1 Star Testimonial by Alisha Yellow Thunder

Overall

When they delivered our shed, they also damaged our old one. Left without telling anyone and when we called they said they would be out no later than that Thursday. Come Friday still nothing so my mom went down there and a worker named Cody got an attitude with her for no reason! This place sure has lost his customer service! Never used to be like that. Very disappointed.

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