Great experience! I woke up to dead fridge and a mess (water everywhere) and while I’ve had several problems it, this was a new problem. I went looking for a repair company at 6am and found Excellence Appliance Repair where I could request an appointment for same day. Communication was excellent - text messages to confirm time and process, then another message with the photo and name of the person coming out between 9 & 11am. Vasyl was here at 9:30am. He put on shoe covers and gloves to protect my home and appliance. He quickly diagnosed problem and educated me about it. While I decided (and Vasyl agreed) it was not worth repairing the fridge due to all the previous problems it had, he was very helpful in pointing me to a more reliable brand. I am very grateful for his help and I was very comfortable having him here in my home. I will be contacting this company for any other appliance repair needs I will have in the future.

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Submitted by Patricia Raso on Monday, Jul 08, 2024

5 Star Testimonial by Patricia Raso

Overall

You know that feeling you get when a major appliance breaks down (dishwasher) and you have to call a repair place. That was me just yesterday! I have to say this company EXCELLENCE APPLIANCE REPAIR , located a few miles from Austin, was the very definition of their name. A guy named Alex came out today. He obviously really likes his job. He is young and smart! And he knows what he’s doing and he’s great at doing his job. He is a very kind and gifted young man, I was so pleased with his work ethic. I read a few of the comments left by previous clients . All of them were as pleased as I am. They are my go to people now. Oh I forgot to comment on their very reasonable pricing.

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Submitted by Madeline Guerra on Saturday, Jul 06, 2024

5 Star Testimonial by Madeline Guerra

Overall

Great job from the technician, Vasyl! He fixed my dryer problems quickly, had everything he needed already and did a great job diagnosing and explaining the situation. Just know that the company policy is that they do charge by appliance. Wish they wouldn’t charge $80 per appliance diagnostic. I feel like it should be one service call applied to cost of any fixes necessary. I had a dryer charge (which I anticipated) AND a dishwasher that was separate and not applied to dryer fixes even tho nothing could be done about the dishwasher.

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Submitted by Angela Berkel on Friday, Jun 28, 2024

5 Star Testimonial by Angela Berkel

Overall

Alex was amazing. He did some troubleshooting on stove and dryer then clearly explained what was needed and what he could do to help fix the issue. He followed up with a timely response on ordering the parts and when he would be able to come back and fix them both. He was friendly, personable, and very thorough and helping me get my oven and stove fixed in a timely manner. Amazing Support quick turnaround and I really appreciated everything he did for me. Thank you, Alex.

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Submitted by Alan Hotaling on Saturday, Jun 22, 2024

5 Star Testimonial by Alan Hotaling

Overall

Excellent service for my GE washer. Arrived on time, in route updates, very professional. Diagnosed my problem (would not drain, tripped breaker). Ordered the parts and came back 2 days later on a Saturday morning to install. Highly recommended. Use these guys, you won’t go wrong. 5 stars, very pleased.

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Submitted by Ruben Hernandez on Friday, Jun 21, 2024

5 Star Testimonial by Ruben Hernandez

Overall

Oleksandr provided exceptional service. He was straightforward and professional. Our dryer is quiet again, the process was fluid, and the overall cost was reasonable. Great experience! We will recommend Excellence appliance repair to all our friends and family in the future.

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Submitted by Mel Carpenter on Tuesday, Jun 11, 2024

5 Star Testimonial by Mel Carpenter

Overall

Dmytro solved our dryer mystery ? Our dryer stopped working! Little did we know there was a live snake in the turbine coils!! Mystery solved!! Dryer fixed!
Dmytro delivered with a smile a fully repaired dryer in a timely manner for a reasonable price! I don’t think you can ask for more excellent service!! ?

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Submitted by Kristin Lee on Friday, May 31, 2024

5 Star Testimonial by Kristin Lee

Overall

Dmytro was awesome and so nice! Cared, gave us recommendations, and finished our job fast and with ease! Not to mention he was on time for our window. Came with exactly what he thought the problem was and already had parts in hand. Thank you so much!

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Submitted by Jessi Conlin on Wednesday, Apr 24, 2024

5 Star Testimonial by Jessi Conlin

Overall

Incredibly satisfied with Excellence Appliance Repair. Serhii was efficient, knowledgeable, and most importantly diagnosed what the issue was (or rather lack thereof) with our dishwasher. We’ve gone through two other appliance repair companies to help and Serhii was the only one to truly help us and not overcharge. I’m also hugely appreciative of the same day service.

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