John Weiorick came to the appointment today. He stayed and helped with the problem. Answered all questions, very friendly & professional. I would recommend this company to anyone.

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Submitted by Rose Marie Murray on Friday, Dec 15, 2023

5 Star Testimonial by Rose Marie Murray

Overall

Thought I might have to replace my 24 year old furnace, but John did an excellent job and took the time to diagnosis the problem, which luckily had an inexpensive fix. When I do need a new furnace, I'll be calling Genuine Comfort!

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Submitted by Jason Saetrum on Monday, Dec 11, 2023

5 Star Testimonial by Jason Saetrum

Overall

I highly recommend signing-up for annual service for AC (Spring) and Furnace (Fall) by Genuine Comfort. For example: During the annual service this year, John W. saved me from needing a whole new furnace by finding a small crack that was leaking condensation, which could have resulted in significant problems. He takes pride in his work, treats my furnace as if it was his own, and clearly communicates what is going on. I have consistently experienced the same level of service from all their team members, and I choose to continue their annual service year after year. Worth every penny and peace of mind!

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Submitted by Robert Deboer on Sunday, Nov 12, 2023

5 Star Testimonial by Robert Deboer

Overall

The technician, John, who performed our fall tuneup was great. I like to watch the people providing most services we have done and he had no problem with me looking over his shoulder. He told me what he was doing and earned my trust in what he said and recommended. I will definitely have them return.

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Submitted by Alyssa Mortensen on Wednesday, Aug 23, 2023

5 Star Testimonial by Alyssa Mortensen

Overall

John W is AMAZING. He’s come to my house multiple times for different issues. Teaches me different things I need to know for future issues. Very knowledgeable and professional as well as reasonably priced. Genuine comfort is my GO TO for HVAC help.

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Submitted by Stout Family on Thursday, Apr 20, 2023

5 Star Testimonial by Stout Family

Overall

I can't give enough praise to Genuine Comfort and all the staff there. We needed an entire new Heating & AC system as ours was 16 years-old and I did A LOT of research and calling around for estimates & advice. Tony answered dozens of questions that I had and never tried to upsell me. He replied quickly to multiple texts and phone calls and followed up with me often without being pressuring. He gave me an incredible deal for a great system (and believe me, I did my research!) and I couldn't be more pleased. The team that came out to install (Mark, Konnor & Ryan) were professional, curteous and quick. They laid down liners to protect my carpet and kept me in the loop of what they were doing and how long it would take. They were friendly and great at thier work...what more could I ask for?! We're happy with our system and especially happy with the value! And then to get a 'thank you' in the mail from them several days later? This company has my business :).

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Submitted by Jonathan Forsey on Thursday, Mar 24, 2022

5 Star Testimonial by Jonathan Forsey

Overall

I have worked with lots of contractors over the years. These guys have been by far the easiest to work with. I highly highly recommend them. Read on if you want more details.

It started off with Tony. He seemed to understand what I wanted. He listened and gave smart and honest suggestions. He was in contact throughout the entire process and was very helpful. I never felt rushed.

Mark and Mac did the install. We were changing locations of the furnace and adding an A/C unit. They worked hard and got it done with as little mess as possible. They kept us in the loop throughout the entire process. I would not have any issues with them coming back to do more work in the future. Very easy to work with.

Brian was sent over to fix the gas line. Since the furnace had been moved the gas line needed to be adjusted. He came in and ended up spending more time on it than he expected. He ended up running it a bit different to make it work perfect rather than just scab it together. It turned out perfect. He was very nice and easy to work with.

Everything looks clean and professional. We are very happy.

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Submitted by Tyler Schippers on Monday, Jan 31, 2022

5 Star Testimonial by Tyler Schippers

Overall

I received 4 different bids to replace my furnace and heater, and Genuine Comfort offered the Carrier brand products I wanted at a very fair price. What really put them over the top though, was the friendly, honest, attentive service. I could tell that they were performing the best possible installation for our needs, even with a tight installation location. Highly recommended for any HVAC needs.

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