I have used Austin Plumbing & Heating for many years & I have always been impressed with the level of service I have received from them as well as the knowledge & expertise of their employees. Beginning with my initial phone call all the way through to the completion of the job they make it so very easy. They diagnose the issue, throughly explain the process that needs to occur & answer any & all questions that I may have.This time, what I had envisioned as possibly a large undertaking to repair thankfully turned out to be a much easier & cost effective solution. I have not required their services for a while so I had forgotten just how great they were, but shortly after Sam arrived this morning I was reminded why I initially chose Austin & why I continue to remain their customer. I have highly recommended them to friends & neighbors & would highly recommended them to you as well.

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Submitted by Andrew Grzybowski on Thursday, Jul 11, 2024

5 Star Testimonial by Andrew Grzybowski

Overall

Called early in the a.m. after finding out the grinder pump failed. They had someone out within just a couple hours. Garrett was extremely professional and communicated his assessment and all options, including details from a previous visit that he took the time to read and understand. Nice to work with a company who excels in customer service and can help when an immediate need arises. By 3 PM new pump already installed and we can get back to using our water!

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Submitted by Undraye Howard on Wednesday, Jul 10, 2024

5 Star Testimonial by Undraye Howard

Overall

Tony D was just wonferful...professional, courteous and timely. He explained the entire process and ensured my complete understanding of installing our brand new A/C unit. Now my wife and I are cool and satisfied. Thanks Tony and Austin.

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Submitted by Philip Kubow on Wednesday, Jul 03, 2024

5 Star Testimonial by Philip Kubow

Overall

Steve was great. Vey polite and knowledgeable. He communicated to me all the steps he was taking in servicing my two furnaces. Performed the needed work and provided a list of options that I could consider moving forward. Will definitely continue using Austin as my HVAC service company.

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Submitted by Joyce Heinzelmann on Tuesday, Jul 02, 2024

5 Star Testimonial by Joyce Heinzelmann

Overall

In the past several months, I have had Austin help me with a plumbing issue, air conditioning check up and installation of a new AC and furnace. I would like to thank Jay, Vinny, Steve and Troy for their excellent work. They were on time as scheduled, explained much of each process and were kind. Thank you all for a job well done!

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Submitted by Walt Boyer on Tuesday, Jun 11, 2024

5 Star Testimonial by Walt Boyer

Overall

Don was timely (even showed up earlier than scheduled which was a plus).
Diagnosed and stated our options clearly and concisely.
Gave his recommendation about what replacement option would be best (and the most cost effective) for us. Then explained in plain language the features and functionality of our new water heater.
Got the old water heater, drained, disconnected and out of the house, then installed the new unit including running the plumbing, attaching connecting the exhaust fan, installed new vent piping up to code.
Great work. Timely, efficient and friendly (even our dog took to him).
Well done Don.
We give our highest recommendation!

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Submitted by D H on Sunday, Jun 09, 2024

5 Star Testimonial by D H

Overall

Carlson was punctual, knowledgeable, and polite. Most importantly, he was kind and honest! A repair would have cost a significant amount, but after asking if I could handle a repair on my own, he suggested I at least try and give it a shot on my own first (he gave me some tips to do so). Followed his directions and completed the repair without issue and saved some money. Definitely would recommend Austin plumbing to anyone in the area. Will be a loyal customer!

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Submitted by Lindsay Bersch on Tuesday, Jun 04, 2024

5 Star Testimonial by Lindsay Bersch

Overall

I'll go to no one else. I had the VP at my house today because I needed the electricity to my air conditioner fixed and they wanted to help me today. He had to go back to the shop for a part, which he did. Normally, they schedule you next day. He did a little extra and showed me what I needed to do annually to keep my panel in good shape. Less than a hour later and I'm sitting in air conditioning. Highly recommend!

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Submitted by David Ferber on Friday, Mar 01, 2024

5 Star Testimonial by David ferber

Overall

Vinny from Austin Plumbing did a great job installing a new boiler in our home.
The install was complicated And posed some extra challenges But he handled these efficiently and professionally. Vinny is also a very nice guy who knows his craft.
We now Have a very well functioning system.

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